At Lagra Associate Limited, our work policy is designed to promote professionalism, accountability, teamwork, integrity, and excellent customer service.
- Professionalism: All employees are expected to conduct themselves professionally and respectfully toward colleagues, customers, suppliers, and business partners.
- Punctuality & Attendance: Employees should resume work on time, maintain regular attendance, and obtain approval before taking leave or being absent from work.
- Quality & Performance: Every employee is expected to perform assigned duties diligently and maintain the company’s standards of quality and excellence.
- Integrity & Confidentiality: Employees must be honest in all business dealings and protect confidential company, customer, supplier, and financial information.
- Teamwork: Employees should cooperate with colleagues, communicate effectively, and contribute positively to achieving company objectives.
- Customer Service: Customers should be treated with courtesy, responsiveness, and professionalism. All enquiries and complaints should be handled promptly.
- Health, Safety & Workplace Conduct: Employees must follow applicable safety procedures, maintain a clean working environment, and avoid conduct that could endanger or negatively affect others.
- Use of Company Resources: Company property, equipment, internet, communication channels, and other resources should be used responsibly and primarily for authorized business purposes.
- Compliance: Employees are expected to comply with company procedures, applicable laws, regulations, and management directives.
- Accountability: Every employee is responsible for their assigned duties, decisions, performance, and conduct. Issues or challenges should be reported promptly to management.
Our guiding principle:
“We work with integrity, deliver with excellence, and grow through teamwork and innovation.”
